Callcraft Consulting has been helping businesses and organizations improve productivity and employee job satisfaction for more than 14 years. The programs and related documents, as well as seminars and workshops, have been developed based on more than 35 years in business operations and management. This website has been established to make these valuable tools available to a wider range of business and organization owners and managers.

Our Mission Statement: The Mission of Callcraft Consulting is to provide clients with excellent value and performance results through programs and services to improve productivity and employee job satisfaction.

Our Vision Statement: Callcraft Consulting will be recognized as providing programs and services which are the best value in the industry, are practical and effective and make direct contributions to our clients’ success.

Our Values Statement: Callcraft Consulting contributes to client success while operating with the highest standards of integrity, empathy and social responsibility.


Visit our Performance Planning page for an overview of the three versions available to you: our Custom Program just for your organization, our Do-It-Yourself Program, providing you with seven distinct Modules to develop your own program and our complete Industry Specific packages that may require only a bit of editing for your business. Click here.

LEGALSHIELD AND IDENTITY THEFT SHIELD: A Group Plan to assist with recruitment and staff retention.  Visit our LegalShield page and then the link to our LegalShield website for details on the program available in your area. Click here.


For an Overview of the Profiles International programs we have available, click here.

We have articles on Performance Planning and what you can expect from the complete and consistent implementation of such a program. Come back to visit this page often, as we will be adding articles periodically.


Visit our Associates’ page for information on services provided by Darel Baker, Keldar Leadership, who specializes in leadership training, and Alain Gauthier, ClickPlay2Learn, who specializes in insurance industry training.  Click here.