Welcome to our book, PERFORMANCE MANAGEMENT. The book is available on Amazon in paperback and Kindle. To show you what you will find in the book, here are the “Contents” pages. Note that Section II includes all the forms and documents, as well as the descriptions. Enjoy!
CONTENTS
INTRODUCTION ………………………………………………………. ix
SECTION I The “WHY” – Why is Performance Management needed?
Chapter 1 Striving for Performance Improvements …………………………………… 3
Chapter 2 Identifying Company Expectations …………………………………………… 8
Chapter 3 Identifying Consequences of Performance and Behaviour ……. 12
Chapter 4 Reducing the Need for Day-to-Day Supervision ………………………. 17
Chapter 5 Helping Facilitate Delegation ………………………………………………….. 21
Chapter 6 Reducing “Crisis Management” Situations ……………………………….. 26
Chapter 7 Matching Organization and Employee Objectives …………………… 30
Chapter 8 Regular Evaluation Time Periods …………………………………………….. 34
Chapter 9 Providing Consistency in Evaluations ………………………………………..38
Chapter 10 Basic Communication Line – Employee and Supervisor ……….. 41
Chapter 11 Relative Importance of Responsibilities …………………………………. 45
Chapter 12 Record of Employee Skill Development …………………………………. 48
Chapter 13 Contributing to Employee Job Satisfaction ……………………. 53
Chapter 14 Aiding in Succession Planning ………………………………………………… 57
SECTION II The “WHAT” – What constitutes a Performance Management Program?
Chapter 15 The Organizational Chart ……………………………………………………….. 63
Chapter 16 The Personnel Policy ……………………………………………………………… 67
Chapter 17 Qualities and Qualifications ……………………………………………………. 74
Chapter 18 Recruiting and Hiring ……………………………………………………………… 78
Chapter 19 Introductory Letter and Job Description Worksheets …………..100
Chapter 20 Job Descriptions …………………………………………………………………….. 106
Chapter 21 Orientation Checklists ……………………………………………………………. 110
Chapter 22 Workplans Appraisals ………………………………………………………….. 114
Chapter 23 Employee Career Plan …………………………………………………………… 130
Chapter 24 Duty Roster …………………………………………………………………………. 134
SECTION III The “HOW” – How do we develop and Implement a Performance Management Program?
Chapter 25 Implementing the Program …………………………………………………… 138
Chapter 26 Appraisal Guidelines …………………………………………………………….. 143
Chapter 27 The Appraisal Interview ………………………………………………………… 149
Chapter 28 Relevance and Consistency ………………………………………………….. 152