Welcome to our book, PERFORMANCE MANAGEMENT. The book is available on Amazon in paperback and Kindle. To show you what you will find in the book, here are the “Contents” pages. Note that Section II includes all the forms and documents, as well as the descriptions. Enjoy!

CONTENTS

INTRODUCTION ………………………………………………………. ix

SECTION I  The “WHY” – Why is Performance Management needed?

Chapter 1  Striving for Performance Improvements …………………………………… 3

Chapter 2  Identifying Company Expectations …………………………………………… 8

Chapter 3  Identifying Consequences of Performance and Behaviour ……. 12

Chapter 4  Reducing the Need for Day-to-Day Supervision ………………………. 17

Chapter 5  Helping Facilitate Delegation ………………………………………………….. 21

Chapter 6 Reducing “Crisis Management” Situations ……………………………….. 26

Chapter 7  Matching Organization and Employee Objectives …………………… 30

Chapter 8  Regular Evaluation Time Periods …………………………………………….. 34

Chapter 9  Providing Consistency in Evaluations ………………………………………..38

Chapter 10  Basic Communication Line – Employee and Supervisor ……….. 41

Chapter 11  Relative Importance of Responsibilities …………………………………. 45

Chapter 12  Record of Employee Skill Development …………………………………. 48

Chapter 13  Contributing to Employee Job Satisfaction ……………………. 53           

Chapter 14  Aiding in Succession Planning ………………………………………………… 57

SECTION  II  The  “WHAT” – What constitutes a Performance Management  Program?

Chapter 15   The Organizational Chart ……………………………………………………….. 63

Chapter 16   The Personnel Policy ……………………………………………………………… 67

Chapter 17 Qualities and Qualifications ……………………………………………………. 74

Chapter 18  Recruiting and Hiring ……………………………………………………………… 78

Chapter 19  Introductory Letter and Job Description Worksheets …………..100

Chapter 20  Job Descriptions …………………………………………………………………….. 106

Chapter 21  Orientation Checklists ……………………………………………………………. 110

Chapter 22  Workplans  Appraisals ………………………………………………………….. 114

Chapter 23  Employee Career Plan …………………………………………………………… 130

Chapter 24  Duty Roster …………………………………………………………………………. 134

SECTION  III  The “HOW” – How do we develop and Implement a       Performance Management Program?

Chapter 25  Implementing the Program …………………………………………………… 138

Chapter 26  Appraisal Guidelines …………………………………………………………….. 143

Chapter 27  The Appraisal Interview ………………………………………………………… 149

Chapter 28   Relevance and Consistency ………………………………………………….. 152